How much sun do I need to cook?
You might be surprised how little Sun is needed to finish a meal. As a rule of thumb, the Go will cook quickly if you can see a defined shadow from your hand even when overcast, windy and in some cases rainy. If thick clouds are spotty, cooking is still possible, though it will take longer as the stove builds up heat during the sunny periods. We suggest using a weather tracking app like My Radar to help plan and set you up for success!
Last updated: October 19, 2017 13:49
How does food from a GoSun taste?
The GoSun produces a remarkably clean flavor. As noticed by one of our customers, “You really get out what you put in.” Without a flame or high temperatures to mask flavor, the true nature of your food comes forward. Farm raised chicken will taste noticeably better than the alternative. Farm fresh vegetable will cook in their own juices, retaining much of their original flavor profile, often lost when steaming or baking.
Last updated: October 19, 2017 13:49
How long will the GoSun Go keep my food hot and juicy?
You can keep food and drinks hot and ready for as long as 12 hours. The vacuum tube is like a Thermos®, so just keep the stove closed until the time is right!
Last updated: October 19, 2017 14:08
I don’t really go camping, can the GoSun Go work for me?
GoSuns are not just for camping and off grid living, they’re also an incredibly easy way to cook anytime. Just insert food and relax! Cooking evenly, there’s no need to stir, and food comes out rich and delicious. Countless sailors, RVers and backyard chefs around the world have adopted GoSun for its ease of use and reliability. Visit our Facebook Community Kitchen Group to hear their story.
Last updated: October 19, 2017 13:49
Can I cook during the winter?
Yes, GoSun can cook in the winter as long as it’s sunny. In fact, the GoSun can even cook on a sunny day in the arctic! The sun is powerful enough to create heat within the GoSun tube, and the tube is designed to keep the heat in and the arctic cold out.
Last updated: October 19, 2017 13:49
How easy is the GoSun technology to use?
Our stoves set it up in seconds and require no monitoring while cooking! Just add food and relax. Like a turbo crockpot, food cooks quickly and evenly, yet rarely burns. Plus it’s delicious!
Last updated: October 19, 2017 13:49
How long does the GoSun Go take to set up?
Just unzip and aim towards the Sun. It’s that simple!
Last updated: October 19, 2017 13:49
How does the GoSun remain cool to touch while cooking?
We often refer to the “magic” of our vacuum tubes, but make no mistake, it is pure and simple science! Between the vacuum tube’s two layers of glass is a layer of… nothing! That’s right, nearly all of the air has been removed, preventing any convection or radiation of the heat from one layer to the other. Without a thermal bridge to move the heat, the tubes external face remains cool while the internal tube can hit temperatures in excess of 550°F/280°C
Last updated: October 19, 2017 13:49
Can I take the GoSun Go as a carry-on?
Yes you can! All GoSun products are FAA compliant, meaning you can bring the Go wherever you go! Tested and confirmed by members of our team. Try doing that with propane!… but don’t really.
Last updated: October 19, 2017 13:52
How long will it last? How do I get replacement parts?
When used properly, the solar vacuum tube has a life expectancy of about 25 years. However if something does happen, the tube and attached parts will be available for purchase and can be easily replaced.
Last updated: October 19, 2017 13:49
Does international shipping cover VATs?
The GoSun Go has backers from all over the world, and shipping fees vary from country to country. We have no control over these charges and cannot predict what they may be. For this reason, the shipping cost does not cover VATs but only covers cost of delivery to the address provided.
Last updated: October 19, 2017 13:49
Can I ship a double order to multiple locations?
Our logistics are good, but not that good. You’ll have to receive both units at one address.
Last updated: October 24, 2017 07:01
Are there any plans for stretch goals?
Thanks to the tremendous support of our backers, stretch goals have been unlocked for the GoSun Go package. Each GoSun Go will include the Silicone Pans, Universal Action Mount, and GoSun Dial.
Last updated: December 28, 2017 13:22
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.